Health Care Services Coordinator

Position Summary

The Health Care Services Coordinator works to provide Charlevoix County residents and seniors access to necessary programs and services in conjunction with the Commission on Aging. The Health Care Services Coordinator regularly assesses client needs, helps coordinate care and programming through phone calls, home visits, and in-person meetings. The Health Care Services Coordinator works with the Health Care Services Director and reports directly to the Executive Director of the Commission on Aging.

Primary Duties & Responsibilities:

• Addresses the physiological, psychological, and socio-cultural needs of Charlevoix County seniors.
• Maintains records of client’s care, condition, progress, or problems to report, and discusses observations with the Health Care Services Director and/or Executive Director.
• Assists with the Home Delivered Meal Program: Calls, client set up, assessments, reassessments, and client removal.
• Establishes and maintains constructive and cooperative interpersonal relationships.
• Develops, designs and creates new ideas, systems, or approaches for clients and for the Commission on Aging.
• Travels to client’s home for initial assessments.
• Coordinates and schedules In-Home assessments and reassessments.
• Re-assess clients every 6 months and update plan of care.
• Updates and maintains assessments and re-assessments using the Carevantage software program.
• Coordinates the Home Health Care Services Reimbursement Program for Charlevoix County.
• Coordinates health care presentations in all of the Charlevoix County Senior Centers with the Site Coordinators and Assistant Director.
• Follows all universal precautions for the protection and safety of clients and staff.
• Participates in regular Charlevoix County Commission on Aging team meetings

• Participates in Quality Assurance studies as needed to improve the Health Care Services.
• Speaks in public to various agencies in Charlevoix County.
• Maintains client confidentiality at all times.

• Assists the Director of Health Care Services as needed.

• Other duties and responsibilities may be assigned as needed.

Knowledge, Skills, & Abilities

Knowledge:

• Customer & Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Community Based Organizations – Knowledge of local organizations, aging programs, and services.
• Administrative – Knowledge of administrative and office procedures and systems such as word processing and managing files and records.
• Gerontology – Knowledge of the study of old age, the process of aging, and the particular problems of aging adults with respect to human behavior and performance.

Skills:

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation – Actively looking for ways to help people.
• Social Perceptiveness – Being aware of other’s reactions and understanding why they react as they do.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Speaking – Talking to others to convey information effectively.
• Time Management – Managing one’s own time and time of others.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination – Adjusting actions in relation to others’ actions.
• Judgement and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Persuasion- Persuading others to change their minds or behavior.

Abilities:

• Oral Expression – The ability to communicate information and ideas in speaking so others will understand. Both in public settings and private settings.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions.
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Clarity – The ability to speak clearly so others can understand you.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Time Sharing – The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Mandatory Requirements:

• Valid Michigan Driver’s License
• High School Diploma or equivalent
• Bachelor’s Degree in related field from an accredited university preferred or equivalent experience.
• CPR certification or willingness to get certification

Job Location & Working Conditions:

This position is based in a climate-controlled office environment which may require long periods in a stationary position operating a computer and other office machinery. May be required to lift/move up to 25 pounds. May work in a client environment with potential for exposure to infectious diseases, body fluids and certain unpleasant patient care activities. Regular travel to and from client’s homes in Charlevoix County will be required. Occasional travel to other Charlevoix County Senior Centers and/or other locations may be required.